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Technical Support Associate I
We are looking for a Technical Support Associate I who will provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers in architecting solutions to their business problems. Technical Support Associate I responsibilities include preparing kickoff deck and project roadmap document, technical setting up in HubSpot for a Marketing Memo, Sales Memo and Service Memo, Migrating data from one platform to another and do basic HubSpot integration via HubSpot Marketplace App, PieSync and Integromat. For more complex problems that require nuanced instruction, you will contact clients via video conferencing and/or provide clear, written instructions and technical manuals.

Responsibilities

  • Prepare kickoff deck and project roadmap document
  • Help in migrating data from one platform to another and do basic HubSpot integration via HubSpot Marketplace App, PieSync and Integromat
  • Do technical setups in HubSpot
  • Use Netfluence Project Management tool in HubSpot
  • Research and identify solutions to software, business, and process issues
  • Diagnose and troubleshoot technical issues, including account setup and configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via video conferencing, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Requirements

  • Good understanding of computer systems, CRM, CMS, and other tech products
  • Ability to think through complex and abstract issues 
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Familiarity with video conferencing / remote desktop applications and help desk software (eg. Zendesk)
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in HubSpot is a plus
Full Stack Developer
We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

  • Work with development teams and product managers to ideate software solutions
  • Design client-side and server-side architecture
  • Build the front-end of applications through appealing visual design
  • Develop and manage well-functioning databases and applications
  • Write effective APIs
  • Test software to ensure responsiveness and efficiency
  • Troubleshoot, debug and upgrade software
  • Create security and data protection settings
  • Build features and applications with a mobile responsive design
  • Write technical documentation
  • Work with project managers, business analysts, and QA specialist to improve software

 

Requirements

  • Proven experience as a Full Stack Developer or similar role
  • Experience developing desktop and mobile applications
  • Familiarity with common stacks
  • Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
  • Knowledge of multiple back-end languages (e.g. Python, Java, Go) and JavaScript frameworks (e.g. Angular, React, Node.js)
  • Familiarity with databases (SQL and NoSQL), web servers (e.g. Apache) and UI/UX design
  • Excellent communication and teamwork skills
  • Great attention to detail
  • Organizational skills
  • An analytical mind
  • Degree in Computer or relevant field
Mid-level Web Developer
We are looking for a Mid-Level Web Developer who will be responsible for creating new applications, improving existing applications and collaborating with intelligent professionals to create backend processes, restful APIs, database queries, and web applications. Must have the ability to translate business requirements into clear software specifications and design requirements.

Responsibilities:

 

  • Participate in software design and code reviews to ensure delivery of quality products and enhance skill sets.
  • Stay up-to-date on state-of-the-art programming techniques and software technologies.
  • Design, develop and maintain various client facing software.
  • Document and communicate proposed software solutions with cross-functional engineering teams in a fast paced highly technical environment.
  • Mentor Junior web developers, providing them development insights as well as feedback.
  • Collaborate with team members to ensure timely delivery of projects.
  • Scope requirements for new projects.
  • Build custom modules, email templates, forms, and themes.
  • Work with APIs to integrate HubSpot with different platforms.
  • Write and perform testing and debugging.
  • Partner-up with the Lead Developer to accomplish tasks and projects.
  • Provide updates to the Lead Developer for each task assigned to him/her.
  • Improved coding skills.
  • Mentor and assist Junior Developers.
  • Running tests and analysis on assigned tasks and projects.

 

Requirements:

 

  • Strong object-oriented programming and problem-solving skills.
  • Solid working knowledge of ASP MVP and Web API.
  • Skilled at writing reusable libraries.
  • Experienced with front-end libraries, like React, Angular JavaScript, and etc.
  • Experienced with database development using SQL Server to create complex stored procedures, views, T-SQL.
  • Proficient in Java language with practical experience of JVM, multithreading, and network IO.
  • Familiar with distributed service architecture and distributed cache, able to realize high concurrency and high availability systems.
  • Experience with security protocols and frameworks.
  • Experience with debugging, performance profiling and optimization.
  • Knowledge of asynchronous / concurrency patterns.
Junior Front-end Developer
We are looking for a qualified Junior Front-end Developer to join our team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications. If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.

Responsibilities

  • Use markup languages like HTML to create user-friendly web pages
  • Maintain and improve website
  • Optimize applications for maximum speed
  • Design mobile-based features
  • Collaborate with back-end developers and web designers to improve usability
  • Get feedback from, and build solutions for, users and customers
  • Write functional requirement documents and guides
  • Create quality mockups and prototypes
  • Help back-end developers with coding and troubleshooting
  • Ensure high-quality graphic standards and brand consistency
  • Stay up-to-date on emerging technologies

 

Requirements

  • Experience with HTML, CSS, and JavaScript
  • Familiarity with browser testing and debugging
  • Understanding of the entire web development process (design, development, and deployment)
  • Understanding of layout aesthetics
  • Knowledge of SEO principles
  • An ability to perform well in a fast-paced environment
  • Excellent analytical and multitasking skills
  • BSc degree in Computer Science or relevant field
Back-end Developer
We are looking for an experienced back-end developer to join our team. You will be responsible for the server-side of our web applications. If you have excellent programming skills and a passion for developing applications or improving existing ones, we would like to meet you. As a back-end developer, you’ll work closely with our development team to ensure system consistency and improve user experience. Ultimately, you should be able to develop and maintain functional and stable web applications to meet our client’s needs.

Responsibilities

  • Participate in the entire application lifecycle, focusing on coding and debugging
  • Write clean code to develop functional web applications
  • Troubleshoot and debug applications
  • Perform UI tests to optimize performance
  • Manage cutting-edge technologies to improve legacy applications
  • Collaborate with front-end developers to integrate user-facing elements with server-side logic
  • Gather and address technical and design requirements
  • Provide training and support to internal teams
  • Build reusable code and libraries for future use
  • Liaise with developers, designers, and project managers  to identify new features
  • Follow emerging technologies

 

Requirements 

  • Proven work experience as a back-end developer
  • In-depth understanding of the entire web development process (design, development, and deployment)
  • Hands-on experience with Python, Node JS, Java, Go, or C#  programming languages 
  • Working knowledge of CMS framework
  • Familiarity with front-end languages (e.g. HTML, JavaScript, and CSS) and database technologies (SQL and NoSQL)
  • Excellent analytical and time management skills
  • Teamwork skills with a problem-solving attitude
  • BSc degree in Computer Science or relevant field
  • Knowledge in Amazon Web Services is a plus
Customer Success Manager
We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our team. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside sales, development, and technical support teams to ensure our services are delivered successfully.

Responsibilities

  • Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
  • Work with customers to ensure they are leveraging HubSpot effectively and finding value in our services
  • Become an expert in HubSpot and educate customers on the use and benefits of the CRM
  • Work closely with sales, support, and other technical teams to ensure an exceptional customer experience and take care of any customer issues
  • Be a customer advocate while capturing customer feedback and reporting requests to the technical support team
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
  • Maintain a revenue base by managing account retention and renewal



Requirements

  • Possess strong phone, written, and verbal communication skills with excellent presentation skills
  • Confident, high energy, self-motivated, and a true team player
  • Experience working with senior and executive-level customer contacts
  • Demonstrated ability and desire to work and excel in a fast-paced environment
  • Excellent multitasking and project management skills
  • Understanding of Internet and web applications with a desire to learn new technologies
  • Ability to understand and articulate business requirements
  • Must possess a proven understanding of business processes
  • Well-organized, with a high attention to detail and ability to prioritize
  • Experience in working with CRMs is a plus

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