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Technical Support Associate I
We are looking for a Technical Support Associate I who will provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers in architecting solutions to their business problems. Technical Support Associate I responsibilities include preparing kickoff deck and project roadmap document, technical setting up in HubSpot for a Marketing Memo, Sales Memo and Service Memo, Migrating data from one platform to another and do basic HubSpot integration via HubSpot Marketplace App, PieSync and Integromat. For more complex problems that require nuanced instruction, you will contact clients via video conferencing and/or provide clear, written instructions and technical manuals.
Help in migrating data from one platform to another and do basic HubSpot integration via HubSpot Marketplace App, PieSync and Integromat
Do technical setups in HubSpot
Use Netfluence Project Management tool in HubSpot
Research and identify solutions to software, business, and process issues
Diagnose and troubleshoot technical issues, including account setup and configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via video conferencing, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Good understanding of computer systems, CRM, CMS, and other tech products
Ability to think through complex and abstract issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Familiarity with video conferencing / remote desktop applications and help desk software (eg. Zendesk)
BS degree in Information Technology, Computer Science or relevant field
Additional certification in HubSpot is a plus
Full Stack Developer
We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.
Work with development teams and product managers to ideate software solutions
Design client-side and server-side architecture
Build the front-end of applications through appealing visual design
Develop and manage well-functioning databases and applications
Write effective APIs
Test software to ensure responsiveness and efficiency
Troubleshoot, debug and upgrade software
Create security and data protection settings
Build features and applications with a mobile responsive design
Write technical documentation
Work with project managers, business analysts, and QA specialist to improve software
Proven experience as a Full Stack Developer or similar role
Experience developing desktop and mobile applications
Familiarity with common stacks
Familiarity with databases (SQL and NoSQL), web servers (e.g. Apache) and UI/UX design
Excellent communication and teamwork skills
Great attention to detail
An analytical mind
Degree in Computer or relevant field
Mid-level Web Developer
We are looking for a Mid-Level Web Developer who will be responsible for creating new applications, improving existing applications and collaborating with intelligent professionals to create backend processes, restful APIs, database queries, and web applications. Must have the ability to translate business requirements into clear software specifications and design requirements.
Participate in software design and code reviews to ensure delivery of quality products and enhance skill sets.
Stay up-to-date on state-of-the-art programming techniques and software technologies.
Design, develop and maintain various client facing software.
Document and communicate proposed software solutions with cross-functional engineering teams in a fast paced highly technical environment.
Mentor Junior web developers, providing them development insights as well as feedback.
Collaborate with team members to ensure timely delivery of projects.
Scope requirements for new projects.
Build custom modules, email templates, forms, and themes.
Work with APIs to integrate HubSpot with different platforms.
Write and perform testing and debugging.
Partner-up with the Lead Developer to accomplish tasks and projects.
Provide updates to the Lead Developer for each task assigned to him/her.
Improved coding skills.
Mentor and assist Junior Developers.
Running tests and analysis on assigned tasks and projects.
Strong object-oriented programming and problem-solving skills.
Solid working knowledge of ASP MVP and Web API.
Skilled at writing reusable libraries.
Experienced with database development using SQL Server to create complex stored procedures, views, T-SQL.
Proficient in Java language with practical experience of JVM, multithreading, and network IO.
Familiar with distributed service architecture and distributed cache, able to realize high concurrency and high availability systems.
Experience with security protocols and frameworks.
Experience with debugging, performance profiling and optimization.
Knowledge of asynchronous / concurrency patterns.
Junior Front-end Developer
We are looking for a qualified Junior Front-end Developer to join our team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications. If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.
Use markup languages like HTML to create user-friendly web pages
Maintain and improve website
Optimize applications for maximum speed
Design mobile-based features
Collaborate with back-end developers and web designers to improve usability
Get feedback from, and build solutions for, users and customers
Write functional requirement documents and guides
Create quality mockups and prototypes
Help back-end developers with coding and troubleshooting
Ensure high-quality graphic standards and brand consistency
Stay up-to-date on emerging technologies
Familiarity with browser testing and debugging
Understanding of the entire web development process (design, development, and deployment)
Understanding of layout aesthetics
Knowledge of SEO principles
An ability to perform well in a fast-paced environment
Excellent analytical and multitasking skills
BSc degree in Computer Science or relevant field
We are looking for an experienced back-end developer to join our team. You will be responsible for the server-side of our web applications. If you have excellent programming skills and a passion for developing applications or improving existing ones, we would like to meet you. As a back-end developer, you’ll work closely with our development team to ensure system consistency and improve user experience. Ultimately, you should be able to develop and maintain functional and stable web applications to meet our client’s needs.
Participate in the entire application lifecycle, focusing on coding and debugging
Write clean code to develop functional web applications
Troubleshoot and debug applications
Perform UI tests to optimize performance
Manage cutting-edge technologies to improve legacy applications
Collaborate with front-end developers to integrate user-facing elements with server-side logic
Gather and address technical and design requirements
Provide training and support to internal teams
Build reusable code and libraries for future use
Liaise with developers, designers, and project managers to identify new features
Follow emerging technologies
Proven work experience as a back-end developer
In-depth understanding of the entire web development process (design, development, and deployment)
Hands-on experience with Python, Node JS, Java, Go, or C# programming languages
Working knowledge of CMS framework
Excellent analytical and time management skills
Teamwork skills with a problem-solving attitude
BSc degree in Computer Science or relevant field
Knowledge in Amazon Web Services is a plus
Customer Success Manager
We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our team. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside sales, development, and technical support teams to ensure our services are delivered successfully.
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
Work with customers to ensure they are leveraging HubSpot effectively and finding value in our services
Become an expert in HubSpot and educate customers on the use and benefits of the CRM
Work closely with sales, support, and other technical teams to ensure an exceptional customer experience and take care of any customer issues
Be a customer advocate while capturing customer feedback and reporting requests to the technical support team
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing account retention and renewal
Possess strong phone, written, and verbal communication skills with excellent presentation skills
Confident, high energy, self-motivated, and a true team player
Experience working with senior and executive-level customer contacts
Demonstrated ability and desire to work and excel in a fast-paced environment
Excellent multitasking and project management skills
Understanding of Internet and web applications with a desire to learn new technologies
Ability to understand and articulate business requirements
Must possess a proven understanding of business processes
Well-organized, with a high attention to detail and ability to prioritize
Experience in working with CRMs is a plus
Director of Development
We are looking for a Director of Development who will provide dynamic, responsive, collaborative and forward thinking vision, senior leadership and management of technology systems and services to support the goals of the company and its clients.This role requires strategic leadership. If gaps currently exist or are expected to exist based on strategic objectives, the director determines how to fill them. He/She provides leadership for daily application and infrastructure technology operations and the implementation of new services. As a business leader, recruitment and development of staff members also falls under his/her responsibility.
Leads development and implementation processes for the company. He will be handling a team of developers that develop systems and applications for the company’s clients.
Accountable for providing avenues of training and development to its team members, making sure that any form of skill, process or technology gaps are covered and are proactively addressed by the management.
Acts as the head of technical leads making sure that the projects are supported well with technology.
Should show expertise when it comes to solution architecture of client projects specially projects that involve development and technology integration.
Interface with clients for escalated conversations, solution architecture calls, client project onboarding and issue resolution calls.
Reports directly to the CEO and President of the company.
Must support customer success leads and technical leads to champion the customer’s business needs while acting as another subject matter expert (for Netfluence’s development services around HubSpot).
Must lead in the improvement of development processes and support the improvement of service operations processes.
Must support the other departments in the company like Human Resources to recruit, assess and provide better engagement to the employees of the company.
Will train and mentor developers.
Bachelor's degree in Computer Science or other related field
At least seven years of experience managing an IT department, technology team or software development team.
Project Management (Agile Methodology is preferred)