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Customer Success Manager
We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our team. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside sales, development, and technical support teams to ensure our services are delivered successfully.
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
Work with customers to ensure they are leveraging HubSpot effectively and finding value in our services
Become an expert in HubSpot and educate customers on the use and benefits of the CRM
Work closely with sales, support, and other technical teams to ensure an exceptional customer experience and take care of any customer issues
Be a customer advocate while capturing customer feedback and reporting requests to the technical support team
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing account retention and renewal
Requirements
Possess strong phone, written, and verbal communication skills with excellent presentation skills
Confident, high energy, self-motivated, and a true team player
Experience working with senior and executive-level customer contacts
Demonstrated ability and desire to work and excel in a fast-paced environment
Excellent multitasking and project management skills
Understanding of Internet and web applications with a desire to learn new technologies
Ability to understand and articulate business requirements
Must possess a proven understanding of business processes
Well-organized, with a high attention to detail and ability to prioritize
Experience in working with CRMs is a plus
Technical Support Associate
We are looking for a Technical Support Associate I who will provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers architecting solutions to their business problems.
Work closely with the project managers to think through and execute project tasks.
Keep the Project Manager continuously updated on the tasks assigned to him or her through the Project Management System.
Act as the secondary assignee for customer support.
Manage and execute main deliverables/tasks.
Good understanding of computer systems, CRM, CMS, and other tech products
Ability to ideate around business processes and use cases
Excellent problem-solving and communication skills
BS degree in Information Technology, Computer Science or Business-related field Certification in HubSpot is a plus
Benefits
Basic salary of Php 20,000-25,000.00
20% of the basic salary as Graveyard allowance
Housing allowance*
Night differential
Government mandated benefits(SSS, Philhealth, Pag-IBIG)
HMO (Medical, Optical, Dental)*
Insurance*
and a lot more! *upon regularization
Mid-level Software Engineer
We are looking for a Mid-Level Software Engineer who will be responsible for creating new applications, improving existing applications and collaborating with intelligent professionals to create backend processes, restful APIs, database queries, and web applications. Must have the ability to translate business requirements into clear software specifications and design requirements.
Participate in software design and code reviews to ensure delivery of quality products and enhance skill sets.
Stay up-to-date on state-of-the-art programming techniques and software technologies.
Design, develop and maintain various client facing software.
Document and communicate proposed software solutions with cross-functional engineering teams in a fast paced highly technical environment.
Mentor Junior web developers, providing them development insights as well as feedback.
Collaborate with team members to ensure timely delivery of projects.
Scope requirements for new projects.
Build custom modules, email templates, forms, and themes.
Work with APIs to integrate HubSpot with different platforms.
Write and perform testing and debugging.
Partner-up with the Lead Developer to accomplish tasks and projects.
Provide updates to the Lead Developer for each task assigned to him/her.
Improved coding skills.
Mentor and assist Junior Developers.
Running tests and analysis on assigned tasks and projects.
Requirements:
Strong object-oriented programming and problem-solving skills.
Solid working knowledge of ASP MVP and Web API.
Skilled at writing reusable libraries.
Experienced with front-end libraries, like React, Angular JavaScript, and etc.
Familiar with distributed service architecture and distributed cache, able to realize high concurrency and high availability systems.
Experience with security protocols and frameworks.
Experience with debugging, performance profiling and optimization.
Knowledge of asynchronous / concurrency patterns.
Junior Software Engineer
We are looking for a qualified Junior Front-end Developer to join our team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications. If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.
Legazpi City, Albay